FAQS

WE GET THESE A LOT.

SALON QUESTIONS

How do I book an appointment at Kimble Hair Studio?

You can book with a stylists at Kimble Hair Studio online (hyper link to the appointment landing page) or via phone by calling (323) 650-2222.

Can I book an appointment with Kim?

Due to Kim’s current client rooster, all appointments must be made by emailing B@justbmanagement.com

To book Kim for speaking engagements, personal appearances, etc. please send an email to B@justbmanagement.com

How do I book an appointment with a stylist from the L.A. Hair show?

Each professional has their individual website or social media pages, please connect with them for individual bookings.

I am a first time client at the Kimble Hair Studio, what do I need to know?

For all first time clients who are planning to have hair enhancements, you must book an one-time consultation, where we will explore your options and determine how we are going to proceed with your new look. All first appointments require a non-refundable deposit to hold one’s first appointment.

Is there a cancellation fee?

If you have to cancel your appointment, please do so at LEAST 24 hours prior. If you are within the 24 hour time-frame, there will be a $25 fee applied.

We ask that you arrive at least 10 minutes prior your appointment. If you are 15 minutes late, your appointment may have to be rescheduled.

ORDERS & SHIPPING

How much do you charge for shipping?

Shipping is based off of total weight and distance delivered. Shipping costs will be calculated in the shopping cart after your order has been placed.

Do you ship to P.O. boxes?

Currently, we do not ship to P.O. boxes.

Do you ship internationally?

Yes! We do – we are international.

How do I check the status of my order?

Upon checkout, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience.

How do I make a return?

If you have questions or concerns regarding your order, please send an email to info@kimblebeauty.com

What are the forms of payment accepted?

All US based credit cards; Visa, MasterCard, Discover and American Express. We also accept PayPal.

Where are the Kimble Beauty Bounce Back Curl products sold?

Currently, the Bounce Back Curl products are sold at a very limited number of Sally Beauty stores, to find a store near you, please visit: kimkimble.com/store-locations/

We HIGHLY suggest you place an order for your favorite Bounce Back Curl products, here at shopkimkimble.com

How do I purchase the Kim Kimble Professional Products?

The Kim Kimble Professional Products, Silk Collection and Silk Vapor Flat Iron are only sold on HSN. Please visit, HSN.com to make a purchase.

How do I purchase wigs and extensions from the HairDrobe line?

Currently HairDrobe is offered in the Kimble Hair Studio; please contact the salon for more information.